Good bye to the old and in with the new 13 years ago, Aldreds took a big leap and came away from paper based systems. We signed up for a client relationship management system (CRM) called Expert Agent. This took some getting used to after years of files and different coloured paper! However, once we had adjusted and our systems were in place we reaped the rewards through better office systems, improved email contact with sellers and buyers and steam lined office practices. This week we jump to ALTO. A more modern replacement. This will allow us to combine our lettings and sales systems giving us more straight forward operating procedures.